Measurable Objectives for the 2013 Biennium
HUMAN RIGHTS BUREAU GOALS AND OBJECTIVES
- Goal #1: Conduct timely impartial investigations of charges of illegal discrimination under state and federal law.
- Complete case investigations within 120 days for housing charges and 180 days for all other charges in accordance with state statutory time lines.
- Goal #2: Insure appropriate filing within statutory time lines and jurisdiction of applicable state and federal discrimination statutes.
- Trained staff will screen complaint inquiries and, when appropriate, prepare written complaints within two weeks of all intake interviews.
- Goal # 3: Foster early resolution of charges.
- Provide mediation during the 180 day investigation period, when requested by parties to a case.
- Successfully conciliate 55% of cases certified for hearing.
- Goal # 4: Provide technical assistance and educational outreach to businesses, advocacy groups and interested citizens.
- Participate in 15 Assistance to Business Clinics annually.
- Participate in a minimum of 10 other workshops and conferences on disability issues, race relations, discrimination issues in the workplace, education and public accommodations.
- Respond to business rights inquiries from the public within two business days.
LABOR STANDARDS BUREAU :
- Goal #1: Issue initial determinations on Wage and Hour complaints in a timely and efficient manner.
- Maintain at least a 75% completion and strive for a 76% completion within 55 days of receipt.
- Goal #2: Conduct timely dispute resolution and settlement of Wage and Hour complaints.
- Maintain the 4% of cases forwarded to formal hearings processes.
- Resolve at least 70% of the contested cases through mediation prior to hearing.
- Goal #3: Foster alternative dispute resolution methodologies.
- Actively participate in Interest Based Bargaining (IBB) contract mediation and grievance mediation as requested.
SAFETY and HEALTH BUREAU
- Goal #1: Assist employers in complying with workplace safety and health standards.
- Conduct compliance inspections of 220 public employers.
- Conduct quarterly inspections on Montana’s six coal mines.
- Conduct annual sand and gravel inspection
- Provide technical assistance to private employers on workplace safety and health through the Occupational Safety and Health Administration grant.
- Goal #2: Aid in professional development for Montana employers and safety professionals.
- Provide 30 basic and advanced training courses in workplace safety and health through the Montana Occupational Safety and Health Institute.
- Goal #3: Provide mine training courses for Montana employers.
- Train 1,000 – 1,500 miners and mining contractors in new miner training/refresher training through the Mine Safety and Health Administration (MSHA) Small Miners training grant.
- Goal #4: Create a safety culture via Statewide Safety Initiative:
- Promote safety and health management systems
- Transform societal attitude in Montana
- Execute social marketing campaign
- Reduce Montanas injury and illness rate to national average (4.4 injuries/100 FTE)
- Develop, implement disability management program to reduce time away from work to national average (88 days)
- Contain medical injury compensations costs
WORKERS’ COMPENSATION CLAIMS ASSISTANCE BUREAU
- Goal #1: Provide timely monitoring and regulatory services for the workers’ compensation industry and claimants.
- Process 100% of orders within 14 days of receipt. This typically requires issuance of determinations on 1,700 orders annually.
- Goal #2: Provide timely, impartial, and equitable dispute resolution of benefit issues between claimants and insurers.
- Maintain at least a 70% to 80% resolution rate for all workers compensation mediation petitions filed. This typically requires conducting mediation conferences and issuing recommendations on 1,300 disputes annually.
- Complete the mediation process on 100% of cases within 80 days of receipt of a petition for mediation. The timeframes may be extended by request and agreement of the parties.
- Goal #3: Enhance the electronic collection, quality, production, and sharing of workers’ compensation information and data.
- Complete the Annual Report by July of each year.
- Prepare at least one special study to be made available to the workers’ compensation community each fiscal year.
WORKERS’ COMPENSATION REGULATION BUREAU
- Goal #1: Develop comprehensive internet based information and technical assistance for the medical community, insurers, adjusters, employers, workers and the general public.
- Develop comprehensive website for Montana Utilization and Treatment Guideline information.
- Goal #2: Respond to applications and renewal requests in a timely manner.
- Conduct timely compliance investigations of renewing applicants.
- Streamline the Independent Contractor process to allow documents filed with a prior application to be verified and used in meeting the requirements for the current application.
- Goal #3: Provide technical assistance, public service announcements and educational outreach to the public about Title 39, Chapters 8, 9, 71, 72, and 73, MCA.
- When requested, the staff correctly answers public inquiries. Staff who are sent to public presentations are knowledgeable of these chapters of the MT law.
- Participate in a minimum of 10 workshops and conferences annually to provide information about the programs the Bureau administers.
Employment Relations Division Accomplishments