HUMAN RIGHTS BUREAU
Goal #1: Conduct timely impartial investigations of charges of illegal discrimination under state and federal law.
- Complete case investigations within 120 days for housing charges and 180 days for all other charges in accordance with state statutory time lines.
Goal #2: Insure appropriate filing within statutory time lines and jurisdiction of applicable state and federal discrimination statutes.
- Trained staff will screen complaint inquiries and, when appropriate, prepare written complaints within two weeks of all intake interviews.
Goal # 3: Foster early resolution of charges.
- Provide mediation during the 180 day investigation period, when requested by parties to a case.
- Successfully conciliate 55% of cases certified for hearing.
Goal # 4: Provide technical assistance and educational outreach to businesses, advocacy groups and interested citizens.
- Participate in 15 Assistance to Business Clinics annually.
- Participate in a minimum of 10 other workshops and conferences on disability issues, race relations, discrimination issues in the workplace, education and public accommodations.
- Respond to business rights inquiries from the public within two business days.
LABOR STANDARDS BUREAU
Goal #1: Issue initial determinations on Wage and Hour complaints in a timely and efficient manner.
- Maintain at least a 75% completion and strive for a 76% completion within 55 days of receipt.
Goal #2: Conduct timely dispute resolution and settlement of Wage and Hour complaints.
- Maintain the 4% of cases forwarded to formal hearings processes.
- Resolve at least 70% of the contested cases through mediation prior to hearing.
Goal #3: Foster alternative dispute resolution methodologies.
- Actively participate in Interest Based Bargaining (IBB) contract mediation and grievance mediation as requested.
Goal #4: Conduct on-site visits on public construction and non-construction projects subject to the Montana Public Works Contract Law.
- Perform on-site visits of at least 40 different public works projects.
- Review payroll records of at least 85 contractors.
SAFETY and HEALTH BUREAU
Goal #1: Assist employers in complying with workplace safety and health standards.
- Assist 200 public sector employers with safety and health.
- Conduct inspections on Montana's six coal mines.
- Conduct annual sand and gravel inspection.
- Utilize the OSHA Consultation Program to reach out and provide safety and health services to 200 private sector employers around the state.
Goal #2: Provide educational outreach and technical assistance to Montana employers, workers, students and interested organizations.
- Provide Business Outreach presentations throughout the State
- Participate as an exhibitor promoting Safety & Health Bureau and SafetyFestMT 4x per year.
- Provide OSHA 10 Hour Courses targeted to young workers 40x per year.
- Provide SafetyFestMTs, in partnership with WorkSafeMT, 4 x per year to 1400 workers.
- Develop needed safety educational materials
Goal #3: Provide mine training courses for Montana employers.
- Train 1,000 – 1,500 miners and mining contractors in new miner training/refresher training through the Mine Safety and Health Administration (MSHA) Small Miners training grant.
WORKERS’ COMPENSATION CLAIMS ASSISTANCE BUREAU
Goal #1: Provide timely monitoring and regulatory services for the workers’ compensation industry and claimants.
- Process 100% of orders within 14 days of receipt. This typically requires issuance of determinations on 1,700 orders annually.
Goal #2: Provide timely Stay at Work/Return to Work (SAW/RTW) assistance for injured workers, employers, and healthcare providers.
- Mail a postcard to 100% of injured workers who file a report of injury to notify them of the assistance program.
- Refer 100% of request for assistance to the insurer or vocational rehabilitation provider within 3 days of receipt.
- Raise awareness of the assistance program through education and outreach to employers.
Goal #3: Provide timely, impartial, and equitable dispute resolution of benefit issues between claimants and insurers.
- Maintain at least a 70% to 80% resolution rate for all workers' compensation mediation petitions filed. This typically requires conducting mediation conferences and issuing recommendations on 1,300 disputes annually.
- Complete the mediation process on 100% of cases within 80 days of receipt of a petition for mediation. The timeframes may be extended by request and agreement of the parties.
Goal #4: Enhance the electronic collection, quality, production, and sharing of workers’ compensation information and data.
- Complete the Annual Report by July of each year.
- Prepare at least one special study to be made available to the workers’ compensation community each fiscal year.
Goal #5: Develop reviews of Utilization and Treatment Guidelines and Medical Fee schedules including internet based information and technical assistance for the medical community, insurers, adjusters, employers, workers, and the general public.
- Develop reviews of Utilization and Treatment Guidelines and Medical Fee schedules including internet based information and technical assistance for the medical community, insurers, adjusters, employers, workers, and the general public.
- Review and update of Utilization and Treatment Guidelines on an annual basis including ongoing support and communication.
Goal #6: Respond to independent medical reviews (IMR) and subsequent injury (SIF) reimbursements in a time manner.
- Completion of the IMR requests within the statutory guidelines.
- Complete SIF reimbursement requests in a timely manner.
Goal #7: Provide technical assistance, public service announcements and educational outreach to the public about the Workers’ Compensation Act.
- 1. Correctly answer public inquiries. Public presentations are accurate and knowledgeable of the laws.
- 2. Develop educational outreach for the Utilization and Treatment Guidelines, Fee Schedules, and IMRs.
- 3. Participate in a minimum of 10 workshops and conferences annually to provide information about the programs administered by the bureau.
WORKERS’ COMPENSATION REGULATION BUREAU
Goal #1: Provide technical assistance, public service announcements, and educational outreach to the public about Title 39, Chapters, 8, 9, 71, and 73, MCA.
- Correctly answer public inquiries in an accurate, professional, and timely manner. Public presentations are accurate and knowledgeable of the laws.
- Use resources and knowledge to educate employers and the general public about workers’ compensation requirements in Montana.
- Visit construction sites to verify compliance with the workers’ compensation coverage and construction contractor registration.
Goal #2: Respond to applications and renewal requests in a timely manner.
- Conduct timely compliance investigations for all new applications and renewals for Independent Contractor Exemption Certificates, Contractor Registrations, Self-Insurance, Professional Employer Organizations, Subsequent Injury Fund, and Managed Care Organizations.
Goal #3: Streamline the independent contractor process for scanning documents with a prior application to be verified and used in meeting the requirements for renewal.